![]() Naming both programs “QuickBooks” is a marketing ploy. When a company decides that it needs to move to another accounting program, they typically research pros & cons of available solutions and develop a migration plan to the chosen program. Understand that it’s an entirely different program. Intuit didn’t get serious about QuickBooks Online until 2013-2014. ![]() Its features are amazing, especially at it’s price-point. ![]() QuickBooks Desktop has been around for 28 years. Expecting QB Desktop features in another program isn't entirely realistic. Outside the fact that Intuit canned hundreds of seasoned, long term US employees and moved most support overseas (including for certified Pro-advisors), your frustration may be based on an assumption of what QBO is. If these people get paid for this, what it is it’s waaaaaay too much. “Actually no one is around in the back end team right now, can we get back to you by email?” It may take a while so i can respond via email” I said “no, I’m able to stay in the chat, it’s okay, usually I don’t get a response via email and the next person I chat with knows little to nothing about my issue so since we’ve already spent so much time on it let’s just keep going.” he then responded with the cut and paste “great, is there anything else I can help you with today?” So I reiterated “no there must be confusion, im going to stay on the chat,” he says “okay, this one is beyond my power, let me connect with the back end team.” I respond “Sure thing.” Literally a minute later “Okay, is there anything else I can help you with today?”įFS! I had to ask if he’s actually reading me responses and I said “I can wait to hear back from the back end team in the chat with you,” his response. Had a fellow “help” me for two hours (the usual amount of time for them to give me incorrect answers to a seemingly simple question ) and toward the end he said, “let me take a moment and get back to you. ![]() Posted a similar question a month or so ago. ![]()
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